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INVESTMENT GROUP
INVESTMENT GROUP
COMPLAINTS & DISPUTE RESOLUTION
Jelo Investment Group Pty Ltd is committed to providing professional services and addressing concerns promptly and fairly.
If you have a complaint about our services, please follow the process below.
1. Lodging a Complaint
Complaints should be submitted in writing by email to:
admin@jelo.com.au
Please include:
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Your name and contact details
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Details of the complaint
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Any supporting information
2. Complaint Review Process
Once a complaint is received we will:
1. Acknowledge receipt of the complaint
2. Review the details and any supporting documentation
3. Investigate the matter where necessary
4. Provide a response outlining our findings
We aim to respond within 14 business days where possible.
3. Further Review
If you are not satisfied with our response, you may seek further assistance from the relevant
regulatory authority or consumer protection body.
For real estate related matters, enquiries may be directed to:
NSW Fair Trading
4. Commitment to Professional Standards
JELO is committed to operating in accordance with applicable legislation, industry standards
and ethical business practices.
We take complaints seriously and view them as an opportunity to improve our services.